Rooms Controller

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a Rooms Controller to help keep the hotel's rooms operation moving with precision, pace, and personality. You'll connect the dots between Front Office, Housekeeping, Engineering, and hotel leadership to ensure rooms are ready, accurately reported, and aligned with operational needs.

You'll monitor room status, coordinate with departments, and maintain records and shift handovers, helping to resolve discrepancies and prioritize rooms for arrivals, VIPs, and

Formación

• Previous experience in Rooms Control, Housekeeping Coordination, Front Office, Rooms Division, or similar hotel operations.
• Experience in a luxury lifestyle hotel, boutique hotel, or high-energy hospitality environment.
• Strong knowledge of room status and housekeeping operations.
• Excellent organizational skills and attention to detail.
• Fluency in English and Spanish, with ability to communicate with an international team.

Responsabilidades

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate with Front Office and Housekeeping on room readiness and priorities.
• Track discrepancies between system and physical status and follow up until resolved.
• Prioritize rooms for arrivals, VIPs, special occasions, and operational needs.
• Help identify patterns that affect room availability or guest experience.
• Ensure privacy, safety, security, and guest confidentiality across the Rooms Division.

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. Its important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. Its important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Rooms Controller to help keep the hotel's rooms operation moving with precision, pace, and personality. We're searching for someone highly organized, naturally collaborative, and able to see the bigger picture while keeping track of every moving part.

The Opportunity

At The Standard, a smooth stay starts long before a guest opens their door.

As our Rooms Controller, you'll connect the dots between Front Office, Housekeeping, Engineering, and hotel leadership to ensure our rooms are ready, accurately reported, and perfectly aligned with the needs of the operation. You'll be at the center of the action, turning information into momentum and helping create a seamless experience for both guests and colleagues.

What You'll Do

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate closely with Front Office and Housekeeping on room readiness, priorities, out-of-order rooms, and room moves.
• Track discrepancies between system status and physical room status, following up until resolved.
• Help prioritize rooms based on arrivals, VIPs, special occasions, early check-ins, and operational needs.
• Communicate updates clearly and efficiently across departments.
• Monitor room inspections, maintenance requests, deep-cleaning schedules, and pending follow-up.
• Support the timely release of clean and inspected rooms.
• Keep accurate records, logs, reports, and shift handovers.
• Help identify patterns or recurring issues that may affect room availability or the guest experience.
• Respond quickly and calmly to last-minute changes and unexpected situations.
• Support a smooth flow of information across the Rooms Division throughout the day.
• Follow all hotel standards related to privacy, safety, security, and guest confidentiality.
• Contribute to a working environment that is organized, communicative, and distinctly The Standard.

Qualifications

What You'll Bring

• Previous experience in Rooms Control, Housekeeping Coordination, Front Office, Rooms Division, or a similar hotel operations role.
• Experience in a luxury lifestyle hotel, boutique hotel, or high-energy hospitality environment.
• Strong knowledge of room status, housekeeping operations, and hotel coordination.
• Excellent organizational skills and exceptional attention to detail.
• Confidence working with property management systems and operational reports.
• The ability to manage multiple priorities while staying calm and focused.
• Strong communication skills and a natural ability to connect with different departments.
• A proactive, solution-oriented approach to problem-solving.
• Fluency in English and Spanish, with the ability to confidently communicate with an international team and clientele.
• Flexibility to work varied shifts, weekends, and holidays.
• A curious, reliable, and personable approach that feels right at home at The Standard.

If you're the person who knows what needs to happen next- and how to keep everyone moving in the same direction,we'd love to meet you.

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

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