Room Service Host & Cashier — Guest Delight

Hilton; Tulum; In loco; MXN 124.000 - 179.000; Tempo pieno

Descrizione del lavoro

Hilton in Mexico’s Quintana Roo region is hiring a Room Service Order Taker / Cashier. You’ll greet guests, take in-room dining orders, handle payments, and ensure accurate and friendly service that enhances each guest’s stay.

You’ll learn the menu, answer questions, and look for opportunities to upsell beverages and desserts while maintaining high accuracy and a warm, hospitable attitude in a fast-paced hotel environment.

Competenze

• Strong guest service orientation and friendly communication.
• Ability to handle cash and process payments accurately.
• Willingness to learn menu items and promotions.
• Professional and courteous in a fast-paced hotel environment.

Mansioni

• Delight guests with an upbeat, friendly attitude and proactively enhance their experience.
• Answer calls promptly and respond to guest requests in a friendly, timely manner.
• Take orders accurately and input them into the POS system.
• Learn menu items, promotions, and specials to answer guest questions.
• Suggest and promote food and beverage items and promotions.
• Process payments accurately and handle cash per guidelines.

Conoscenze

Guest service

Cash handling

Upselling

Attention to detail

Descrizione del lavoro

Hilton in Mexico’s Quintana Roo region is hiring a Room Service Order Taker / Cashier. You’ll greet guests, take in-room dining orders, handle payments, and ensure accurate and friendly service that enhances each guest’s stay.

You’ll learn the menu, answer questions, and look for opportunities to upsell beverages and desserts while maintaining high accuracy and a warm, hospitable attitude in a fast-paced hotel environment.