Concierge: Create Memorable Guest Experiences & Service

Hilton; México; On-site; MXN 180,000 - 300,000; Full time

Job summary

Hilton in Mexico is seeking a dedicated Concierge to brighten every guest's stay by handling inquiries and delivering personalized services, from dining recommendations to arranging local activities. You will assist VIP guests with seamless registrations, coordinate special requests, and promote hotel offerings while upholding Hilton's renowned hospitality and integrity.

You will coordinate messages and deliveries, work with transportation services, and ensure memorable experiences aligned with

Qualifications

• Experience in guest-facing hospitality roles preferred.
• Ability to handle multiple guest requests with professionalism.
• Strong communication and interpersonal skills.

Responsibilities

• Delight guests by responding promptly and professionally to inquiries and concerns.
• Offer recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, floral delivery, and other personalized needs.
• Manage guest communications, including messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage use of services and programs.

Skills

Guest service

Hospitality

Communication

Job description

Hilton in Mexico is seeking a dedicated Concierge to brighten every guest's stay by handling inquiries and delivering personalized services, from dining recommendations to arranging local activities. You will assist VIP guests with seamless registrations, coordinate special requests, and promote hotel offerings while upholding Hilton's renowned hospitality and integrity.

You will coordinate messages and deliveries, work with transportation services, and ensure memorable experiences aligned with