Hotel Room Service Associate - Guest Delight & Cashier

Hilton; Baja California Sur; Sur place; MXN 100 000 - 145 000; Plein temps

Résumé du poste

Hilton is hiring a Room Service Order Taker / Cashier to elevate in-room dining experiences. You will greet guests warmly, take accurate orders, and ensure prompt, friendly service via the Room Service line and POS system.

You will learn the menu, promotions, and specials to confidently answer questions and upsell items, while processing payments with care and maintaining accuracy at all times.

Qualifications

• Hospitality mindset and a customer-first approach.
• Ability to handle cash and payments accurately.
• Willingness to learn menu items and promotions.
• Comfort using a POS system for order entry and payments.

Responsabilités

• Delight guests with upbeat, friendly interactions and proactively enhance their experience.
• Answer Room Service calls promptly and respond to guest requests with courtesy and speed.
• Take and enter food and beverage orders into the POS accurately, with attention to detail.

Connaissances

Hospitality mindset

Customer service

Cash handling

POS system

Attention to detail

Upselling

Teamwork

Outils

POS system

Description du poste

Hilton is hiring a Room Service Order Taker / Cashier to elevate in-room dining experiences. You will greet guests warmly, take accurate orders, and ensure prompt, friendly service via the Room Service line and POS system.

You will learn the menu, promotions, and specials to confidently answer questions and upsell items, while processing payments with care and maintaining accuracy at all times.