Risk Operations & Investigations Associate

Stripe; Ciudad de México; Presencial; MXN 320.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Mexico City

Descripción de la vacante

Stripe Mexico City is seeking a Risk Operations Associate to execute and improve programs ensuring regulatory and partner requirements are met. You will investigate merchant activity, make informed decisions, and own cases end-to-end in a fast-paced, collaborative office setting.

Ideal candidates bring 1.5+ years in risk/operations, strong investigative skills, and fluency in English. The role requires 100% in-office work at Av. Paseo de la Reforma 180, Mexico City.

Formación

• 1.5+ years in risk operations, fraud prevention, or related roles.
• Advanced conversational English; all interviews in English.
• Strong verbal and written communication skills.
• Ability to work 100% in the Mexico City office.
• Autonomy in ambiguous environments.

Responsabilidades

• Investigate partner and merchant activity, identify risks, and take action per policy.
• Own complex cases from start to finish with research and documentation.
• Serve as a subject matter expert for risk operations processes and requirements.
• Liaise between financial partners and Stripe merchants across orgs.
• Maintain clear, regular communication with cross-functional stakeholders.
• Identify gaps in systems, policies, and processes and help implement improvements.
• Participate in weekly, monthly, quarterly, and annual business reviews for Partner Risk Operations.
• Use AI-assisted workflows to improve quality and speed of work.

Conocimientos

Risk ops

Fraud prevention

Investigations

Disputes

Chargebacks

Compliance

Payments

Trust & safety

Operational processes

Descripción del empleo

Stripe Mexico City is seeking a Risk Operations Associate to execute and improve programs ensuring regulatory and partner requirements are met. You will investigate merchant activity, make informed decisions, and own cases end-to-end in a fast-paced, collaborative office setting.

Ideal candidates bring 1.5+ years in risk/operations, strong investigative skills, and fluency in English. The role requires 100% in-office work at Av. Paseo de la Reforma 180, Mexico City.