Retail Service & Customer Solutions Specialist

FedEx Express México; José Cardel; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

FedEx Express México in Ciudad Cardel, Veracruz, is seeking a Retail Service Agent to support frontline operations, assist customers, and drive service quality.

The role involves over-the-counter customer service, processing shipments, tracing packages, answering questions, and ensuring proper labeling and documentation.

Candidates should have a High School degree, English proficiency, and at least two years in customer service focused on sales, with strong interpersonal and organizational skills.

Formación

• High School degree or equivalent.
• Two (2) years experience in customer service with a focus on sales.
• English proficiency is required.

Responsabilidades

• Advise and offer products and services to customers to achieve sales objectives.
• Perform over-the-counter customer service, administrative and clerical duties.
• Assist customers by tracing packages and answering questions about FedEx products and services.

Conocimientos

Customer service

Sales

Cash handling

Attention to detail

Planning & organizing

Interpersonal skills

Problem solving

Communication skills

Team collaboration

Educación

High School degree/Equivalent

Herramientas

Scanner

Printer

Intranet

Descripción del empleo

FedEx Express México in Ciudad Cardel, Veracruz, is seeking a Retail Service Agent to support frontline operations, assist customers, and drive service quality.

The role involves over-the-counter customer service, processing shipments, tracing packages, answering questions, and ensuring proper labeling and documentation.

Candidates should have a High School degree, English proficiency, and at least two years in customer service focused on sales, with strong interpersonal and organizational skills.