Retail Service & Customer Solutions Associate

FedEx Express México; Mérida; Presencial; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking a Retail Service Agent in Mérida to handle front-line customer service, sales support, and package tracing. You will assist customers, manage daily office tasks, and support branch operations.

Responsibilities include advising customers on FedEx services, handling cash, and ensuring accurate documentation while maintaining a professional appearance and strong communication with teams and clients.

Formación

• High school diploma or equivalent.
• Proficiency in English.
• Two years of experience in customer service with a focus on sales.
• Knowledge in cash handling and other monetary values.
• Previous FedEx SCS Warehouse experience advantageous.

Responsabilidades

• Advise and offer FedEx products and services to customers to achieve sales objectives and develop regular customers.
• Provide over-the-counter customer service and clerical duties with direct customer interface.
• Assist customers by tracing packages and answering questions on FedEx products and services.
• Check packages for labeling, weight, contents legality, and customs documentation where required.
• Support branch profitability and resource optimization through accurate workflow and coordination.
• Open/close the branch and maintain a clean, organized work area and proper front-line operations.
• Identify new customers and sales leads and promote suitable services and solutions.

Conocimientos

Interpersonal Skills

Problem Solving

Planning & Organizing

Attention to Detail

Good Communication

Customer Service

Sales-oriented

English Proficiency

Lifting Ability 75 lbs

Educación

High School degree/Equivalent

Descripción del empleo

FedEx Express México is seeking a Retail Service Agent in Mérida to handle front-line customer service, sales support, and package tracing. You will assist customers, manage daily office tasks, and support branch operations.

Responsibilities include advising customers on FedEx services, handling cash, and ensuring accurate documentation while maintaining a professional appearance and strong communication with teams and clients.