Retail Service Agent - Customer Solutions & Sales

FedEx Express México; Solidaridad; Presencial; MXN 89.000 - 134.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking a Retail Service Agent to support front-line operations in Playa del Carmen, ROO, Mexico. The role emphasizes customer service, package tracing, and office-based duties with emphasis on accuracy and efficient service.

Responsibilities include assisting customers in person and by phone, validating shipment details, and contributing to branch profitability through effective resource use. English proficiency and a high school degree are required.

Formación

• Minimum education: High School degree or equivalent.
• Proficiency in English.

Responsabilidades

• Performs over-the-counter customer service and clerical duties requiring direct/indirect customer interface.
• Assists customers by tracing packages and answering questions regarding FedEx products and services.
• Checks packages for proper labeling, content, weight/size, insurance values, and required customs documentation.
• Supports branch profitability by aiding budget management and resource optimization.
• Opens/closes the branch and maintains a clean, organized work area.

Conocimientos

Interpersonal Skills

Problem Solving Skills

Planning & Organizing Skills

Accuracy & Attention to Detail

Customer Service

Cash Handling

Communication

Typing & Office Skills

Computer Literacy

Clear and Articulate Speaking

Educación

High School degree/Equivalent

Herramientas

Scanner

Printer

Intranet

Descripción del empleo

FedEx Express México is seeking a Retail Service Agent to support front-line operations in Playa del Carmen, ROO, Mexico. The role emphasizes customer service, package tracing, and office-based duties with emphasis on accuracy and efficient service.

Responsibilities include assisting customers in person and by phone, validating shipment details, and contributing to branch profitability through effective resource use. English proficiency and a high school degree are required.