Restaurant SaaS Support Specialist

Restaurant365; Ciudad de México; On-site; MXN 279,000 - 446,400; Full time

Job summary

Restaurant365 is seeking a detail-oriented Support Specialist to help customers resolve questions and issues across the R365 platform. You will engage via tickets, live chat, and other inbound channels, guiding users toward effective solutions and best practices.

This role thrives in a fast-paced, high-volume SaaS support environment and requires strong communication, empathy, and problem-solving skills to ensure durable, scalable support outcomes.

Responsibilities

• Help customers resolve questions and issues across the R365 platform via tickets, live chat, and other inbound channels.
• Troubleshoot workflow, configuration, and data-related issues; guide customers on best practices and partner with teams for durable solutions.

Job description

Restaurant365 is seeking a detail-oriented Support Specialist to help customers resolve questions and issues across the R365 platform. You will engage via tickets, live chat, and other inbound channels, guiding users toward effective solutions and best practices.

This role thrives in a fast-paced, high-volume SaaS support environment and requires strong communication, empathy, and problem-solving skills to ensure durable, scalable support outcomes.