Restaurant Partnerships Manager - Remote-Ready

OpenTable; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid workplace model

Private health, dental, and life insu

Paid parental leave

Generous paid vacation and time off

Development Dollars

Leadership development

Headspace subscription

SpringHealth therapy

Travel discounts

Employee resource groups

Christmas bonus

Job summary

OpenTable is seeking a proactive Customer Success professional to manage a portfolio of restaurant partners, enhancing engagement and reservation availability while supporting adoption of OpenTable’s platform.

You will analyze partner needs, deliver remote consultations, and collaborate with cross-functional teams to improve customer health and reduce churn. A background in account management or hospitality tech is ideal.

Qualifications

• 5+ years of experience in account management or a related customer-facing role.
• Experience managing multiple customer relationships and documenting priorities.
• Experience using data or insights to drive adoption, engagement, or outcomes.
• Strong written and verbal communication, listening, presentation, and problem-solving skills.
• Ability to collaborate across teams and adapt to a changing environment.

Responsibilities

• Manage a portfolio of restaurant partners to strengthen engagement and retention.
• Resolve partner questions with timely communication and follow-through, coordinating with support and field teams.
• Use customer and business data to identify opportunities and drive product adoption.
• Deliver remote consultations, presentations, and training via phone, email, webinars, and other digital channels.
• Build trusted relationships by tailoring guidance to each partner’s goals and helping them integrate OpenTable into daily operations.
• Meet team goals and share insights to improve customer health and reduce churn.

Skills

Account management

Customer success

Consultative sales

Hospitality operations

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

OpenTable is seeking a proactive Customer Success professional to manage a portfolio of restaurant partners, enhancing engagement and reservation availability while supporting adoption of OpenTable’s platform.

You will analyze partner needs, deliver remote consultations, and collaborate with cross-functional teams to improve customer health and reduce churn. A background in account management or hospitality tech is ideal.