Global Customer Support Leader — Hospitality Excellence

OpenTable; Ciudad de México; Hybrid; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Remote work up to 20 days

Mental health focus

Therapy sessions

Headspace subscription

Parental leave

Vacation time + birthday

Career growth access

Travel discounts

Employee resource groups

Christmas bonus

Paid time off

Health insurance

Monthly events

Job summary

OpenTable is hiring a Customer Support Supervisor to lead a dedicated team delivering exceptional service across our global restaurant and diner network. You will drive operational excellence, foster team development, and champion customer advocacy in a collaborative, fast-paced environment.

You will coach, develop, and empower team members, partner with peers across the business, and ensure seamless hospitality solutions while adapting to evolving needs and schedules.

Qualifications

• 2+ years of supervisory experience in a call center or customer support environment.
• Proven track record of building, leading, and motivating support teams.
• Strong analytical thinking and behavioral problem-solving abilities.
• Demonstrated ability to manage time effectively and handle multiple priorities simultaneously.

Responsibilities

• Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets.
• Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability.
• Communicate effectively and facilitate engaging presentations to diverse internal and external audiences.
• Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices.
• Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere.
• Manage team schedules and resources flexibly to support evolving business and customer needs.

Skills

Supervisory experience

Team leadership

Analytical thinking

Time management

Tools

Salesforce

Customer Communities

Live chat platforms

Job description

OpenTable is hiring a Customer Support Supervisor to lead a dedicated team delivering exceptional service across our global restaurant and diner network. You will drive operational excellence, foster team development, and champion customer advocacy in a collaborative, fast-paced environment.

You will coach, develop, and empower team members, partner with peers across the business, and ensure seamless hospitality solutions while adapting to evolving needs and schedules.