Restaurant Partner Success Manager

OpenTable; Ciudad de México; Hybrid; MXN 450,000 - 900,000; Full time

Benefits offered by this job

Therapy benefits

Headspace

Annual week off

Parental leave

Generous vacation

Development dollars

Leadership programs

On-demand learning

Travel discounts

ERGs

Christmas bonus

Paid time off

Private health/dental/life insurance

Monthly socials

Job summary

OpenTable, a Booking Holdings company, is seeking a Senior Customer Success Manager to manage restaurant partner relationships, increase reservation availability, and support retention with a data‑driven, consultative approach. You'll deliver remote consultations, training, and guidance to partner teams across time zones.

You’ll collaborate with cross‑functional teams, use insights to drive adoption, and help partners integrate OpenTable into daily operations while aiming to reduce churn and

Qualifications

• 5+ years in account management, customer success, consultative sales, hospitality operations, or related role.
• Experience managing multiple customer relationships and documenting priorities.
• Experience using data to drive adoption, engagement, or other business outcomes.
• Strong written and verbal communication, listening, presentation, training, and problem‑solving skills.
• Collaborate across teams toward measurable goals in a changing environment.

Responsibilities

• Manage portfolio of restaurant partners to strengthen engagement, increase reservation availability, and support retention.
• Resolve partner questions, cases, and tasks with timely communication and clear follow‑through, partnering with support and field teams as needed.
• Use customer and business data to identify opportunities, recommend actions, and encourage product adoption.
• Deliver remote consultations, presentations, and training through phone, email, webinars, and other digital channels.
• Build trusted relationships by tailoring guidance to each partner’s goals and helping them incorporate OpenTable into their daily operations.
• Meet individual and team goals while sharing insights that improve customer health and reduce churn.

Skills

Account management

Customer success

Consultative sales

Hospitality operations

Data-driven decisions

Communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CRM software

Job description

OpenTable, a Booking Holdings company, is seeking a Senior Customer Success Manager to manage restaurant partner relationships, increase reservation availability, and support retention with a data‑driven, consultative approach. You'll deliver remote consultations, training, and guidance to partner teams across time zones.

You’ll collaborate with cross‑functional teams, use insights to drive adoption, and help partners integrate OpenTable into daily operations while aiming to reduce churn and