Global Customer Support Supervisor — Hybrid Role

OpenTable; Ciudad de México; Hybrid; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work model

Paid parental leave

Private health insurance

Dental coverage

Life insurance

20 days vacation

Job summary

OpenTable is seeking a Customer Support Supervisor to lead a global team delivering exceptional service to restaurants and diners. You will drive operational excellence, coach staff, and partner with colleagues across the business to elevate support quality and ensure seamless hospitality solutions.

You will foster development, manage schedules, and address performance while maintaining a positive team culture in a hybrid work model.

Qualifications

• 2+ years of supervisory experience in a call center or customer support environment.
• Proven track record of building, leading, and motivating support teams.
• Strong analytical thinking and behavioral problem-solving abilities.
• Demonstrated ability to manage time effectively and handle multiple priorities simultaneously.

Responsibilities

• Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets.
• Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability.
• Communicate effectively and facilitate engaging presentations to diverse internal and external audiences.
• Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices.
• Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere.
• Manage team schedules and resources flexibly to support evolving business and customer needs.

Skills

Supervisory experience

Team leadership

Analytical thinking

Time management

Tools

Salesforce

Customer Communities

Live chat platforms

Job description

OpenTable is seeking a Customer Support Supervisor to lead a global team delivering exceptional service to restaurants and diners. You will drive operational excellence, coach staff, and partner with colleagues across the business to elevate support quality and ensure seamless hospitality solutions.

You will foster development, manage schedules, and address performance while maintaining a positive team culture in a hybrid work model.