Restaurant Assistant Manager: Luxury Hospitality Leader

Hyatt Hotels Corporation; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

The Standard, Mexico City is hiring a Restaurant Assistant Manager to lead daily restaurant operations with a focus on delivering exceptional guest service and building a vibrant team culture. The role emphasizes leadership on the floor, guest recovery, and collaboration with hotel departments to meet brand standards.

Ideal candidates bring proven leadership in luxury hospitality, strong service delivery, and fluency in English and Spanish, with experience using POS systems and reservation

Qualifications

• Leadership experience in restaurants or luxury hospitality.
• Supervising teams and delivering exceptional guest service.
• Strong understanding of restaurant operations and guest experience management.
• Excellent communication and leadership skills.
• Fluent in English and Spanish.
• Experience with POS systems and reservation platforms.

Responsibilities

• Support the Restaurant Manager in daily operation and leadership.
• Lead service periods to ensure exceptional guest experiences.
• Supervise servers, hosts, bartenders, and support staff.
• Maintain service standards and brand expectations.
• Engage with guests on the floor and respond to their needs.
• Handle guest concerns with professionalism and urgency.
• Monitor reservation flow, table management, and seating.
• Lead pre-shift meetings and communicate priorities.
• Coach and develop team members through feedback and leadership.
• Support recruitment, onboarding, and performance management.
• Collaborate with Culinary, Stewarding, Purchasing, and other departments.
• Monitor labor productivity, staffing levels, and scheduling.
• Ensure food safety, sanitation, and workplace safety standards.
• Assist with inventory, beverage management, and cost-conscious practices.
• Identify opportunities to increase guest satisfaction and revenue.
• Assist with administrative duties and departmental documentation.

Skills

Leadership

Team supervision

Guest service

Communication

Interpersonal skills

English fluency

Spanish fluency

Tools

POS systems

Reservation platforms

Restaurant management tools

Job description

The Standard, Mexico City is hiring a Restaurant Assistant Manager to lead daily restaurant operations with a focus on delivering exceptional guest service and building a vibrant team culture. The role emphasizes leadership on the floor, guest recovery, and collaboration with hotel departments to meet brand standards.

Ideal candidates bring proven leadership in luxury hospitality, strong service delivery, and fluency in English and Spanish, with experience using POS systems and reservation