Front Desk Supervisor - Lead Luxury Guest Experience

Hyatt Hotels Corporation; Ciudad de México; On-site; MXN 360,000 - 600,000; Full time

Job summary

The Standard, Mexico City is seeking a Front Desk Supervisor to lead daily Front Office operations, ensuring memorable guest experiences at every touchpoint. This role requires a calm, guest-focused leader who can guide the team, resolve issues, and uphold the hotel’s hospitality standards.

You will coordinate with Housekeeping, Guest Services, Bell Services and Night Audit, coach agents, monitor check-ins/outs, and support upselling while maintaining accurate reporting and cash handling.

Qualifications

• Supervisory experience in Front Office within luxury hospitality.
• Strong Front Desk procedures and hotel operations knowledge.
• Experience with Opera PMS or similar PMS.
• Excellent problem-solving and decision-making in fast-paced environments.
• Fluency in English and Spanish with strong communication skills.
• Natural leadership capable of coaching and developing team members.

Responsibilities

• Supervise daily Front Desk operations including check-in/out and guest accounts.
• Coordinate with Housekeeping, Guest Services, Bell Services, and Night Audit for smooth operations.
• Provide personalized service to VIPs and returning guests.
• Coach Front Desk Agents and lead shift with accountability.
• Oversee closing procedures and ensure accurate reporting.
• Monitor cash handling, billing adjustments, no-shows, and folios.
• Support upselling initiatives to enhance guest experience and revenue.
• Escalate significant guest or operational concerns to Front Office Manager.

Job description

The Standard, Mexico City is seeking a Front Desk Supervisor to lead daily Front Office operations, ensuring memorable guest experiences at every touchpoint. This role requires a calm, guest-focused leader who can guide the team, resolve issues, and uphold the hotel’s hospitality standards.

You will coordinate with Housekeeping, Guest Services, Bell Services and Night Audit, coach agents, monitor check-ins/outs, and support upselling while maintaining accurate reporting and cash handling.