Restaurant Assistant Manager

Hyatt Regency Dfw; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

The Standard, Mexico City is hiring a Restaurant Assistant Manager to lead daily restaurant operations with a focus on delivering exceptional guest service and building a vibrant team culture. The role emphasizes leadership on the floor, guest recovery, and collaboration with hotel departments to meet brand standards.

Ideal candidates bring proven leadership in luxury hospitality, strong service delivery, and fluency in English and Spanish, with experience using POS systems and reservation

Qualifications

• Leadership experience in restaurants or luxury hospitality.
• Supervising teams and delivering exceptional guest service.
• Strong understanding of restaurant operations and guest experience management.
• Excellent communication and leadership skills.
• Fluent in English and Spanish.
• Experience with POS systems and reservation platforms.

Responsibilities

• Support the Restaurant Manager in daily operation and leadership.
• Lead service periods to ensure exceptional guest experiences.
• Supervise servers, hosts, bartenders, and support staff.
• Maintain service standards and brand expectations.
• Engage with guests on the floor and respond to their needs.
• Handle guest concerns with professionalism and urgency.
• Monitor reservation flow, table management, and seating.
• Lead pre-shift meetings and communicate priorities.
• Coach and develop team members through feedback and leadership.
• Support recruitment, onboarding, and performance management.
• Collaborate with Culinary, Stewarding, Purchasing, and other departments.
• Monitor labor productivity, staffing levels, and scheduling.
• Ensure food safety, sanitation, and workplace safety standards.
• Assist with inventory, beverage management, and cost-conscious practices.
• Identify opportunities to increase guest satisfaction and revenue.
• Assist with administrative duties and departmental documentation.

Skills

Leadership

Team supervision

Guest service

Communication

Interpersonal skills

English fluency

Spanish fluency

Tools

POS systems

Reservation platforms

Restaurant management tools

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Restaurant Assistant Manager to help lead the daily operations of our restaurant while delivering exceptional service, memorable guest experiences, and a vibrant team culture. We're searching for someone with strong leadership skills, a passion for hospitality, and the ability to balance operational excellence with genuine human connection. This role is essential in supporting restaurant performance, developing team members, and ensuring every guest experience reflects the distinctive energy and service style of The Standard.

The Opportunity

At The Standard, a restaurant is more than a place to dine. It's where stories unfold, connections are made, and unforgettable moments happen. We're looking for someone who understands that successful operations are built on both flawless execution and authentic hospitality. Someone who can lead from the floor, inspire a team, anticipate guest needs, and create an atmosphere that feels vibrant, welcoming, and uniquely The Standard. As a Restaurant Assistant Manager, you'll play a key role in bringing our food and beverage vision to life every day.

What You’ll Do

• Support the Restaurant Manager in the daily operation and leadership of the restaurant.
• Lead service periods to ensure exceptional guest experiences and seamless operational execution.
• Supervise and support servers, hosts, bartenders, and support staff throughout each shift.
• Ensure service standards, brand expectations, and operational procedures are consistently followed.
• Maintain a visible presence on the floor, engaging with guests and responding proactively to their needs.
• Handle guest concerns and service recovery situations with professionalism, empathy, and urgency.
• Monitor reservation flow, table management, and seating strategies to optimize the guest experience.
• Conduct pre-shift meetings and communicate daily priorities, menu updates, and operational goals.
• Coach, train, and develop team members through ongoing feedback and leadership.
• Support recruitment, onboarding, and performance management initiatives within the department.
• Collaborate closely with Culinary, Stewarding, Purchasing, and other hotel departments to ensure operational success.
• Monitor labor productivity, staffing levels, and scheduling requirements.
• Ensure compliance with food safety, sanitation, health, and workplace safety standards.
• Support inventory controls, beverage management, and cost-conscious operational practices.
• Identify opportunities to increase guest satisfaction, revenue generation, and team engagement.
• Assist with administrative responsibilities, reporting, payroll support, and departmental documentation as needed.

What You’ll Bring

• Previous leadership experience within restaurants, luxury hotels, lifestyle hospitality brands, or high-volume food and beverage operations.
• Proven experience supervising teams and delivering exceptional guest service.
• Strong understanding of restaurant operations, food and beverage service standards, and guest experience management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to lead effectively in a fast-paced and dynamic environment.
• Strong organizational skills with attention to detail and operational follow-through.
• Experience handling guest feedback and service recovery situations.
• Knowledge of food safety, sanitation, and regulatory standards.
• Experience with POS systems, reservation platforms, and restaurant management tools is preferred.
• Fluency in English and Spanish.
• A charismatic, energetic, and people-focused leadership style that feels right at home at The Standard.

If you're ready to inspire teams, create memorable dining experiences, and help shape one of the city's most exciting hospitality destinations, we'd love to hear from you.