Restaurant Assistant Manager

Hyatt; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

The Standard, Mexico City invites an experienced Restaurant Assistant Manager to lead daily operations in a vibrant, luxury setting. You will inspire a team, anticipate guest needs, and uphold The Standard's hospitality ethos across service periods and dining experiences.

Fluent in English and Spanish, you will oversee floor staff, ensure brand standards, and collaborate with culinary and hotel departments to deliver memorable guest moments in a city-view venue.

Qualifications

• Leading restaurant teams with focus on guest experience.
• Proven ability to deliver exceptional guest service in luxury settings.
• Strong communication and interpersonal skills across diverse teams.
• Fluency in English and Spanish required for daily operations.

Responsibilities

• Support the Restaurant Manager in daily operation and leadership.
• Lead service periods to ensure exceptional guest experiences.
• Supervise servers, hosts, bartenders, and staff during shifts.
• Ensure service standards and brand procedures are followed.
• Maintain floor presence and respond to guest needs proactively.
• Handle guest concerns and service recovery with professionalism.

Skills

Leadership

Guest service

Communication

Bilingual EN/ES

Tools

POS systems

Reservation platforms

Restaurant management tools

Job description

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

The Opportunity

At The Standard, a restaurant is more than a place to dine. It's where stories unfold, connections are made, and unforgettable moments happen. We're looking for someone who understands that successful operations are built on both flawless execution and authentic hospitality. Someone who can lead from the floor, inspire a team, anticipate guest needs, and create an atmosphere that feels vibrant, welcoming, and uniquely The Standard. As a Restaurant Assistant Manager, you'll play a key role in bringing our food and beverage vision to life every day.

What You'll Do

• Support the Restaurant Manager in the daily operation and leadership of the restaurant.
• Lead service periods to ensure exceptional guest experiences and seamless operational execution.
• Supervise and support servers, hosts, bartenders, and support staff throughout each shift.
• Ensure service standards, brand expectations, and operational procedures are consistently followed.
• Maintain a visible presence on the floor, engaging with guests and responding proactively to their needs.
• Handle guest concerns and service recovery situations with professionalism, empathy, and urgency.
• Monitor reservation flow, table management, and seating strategies to optimize the guest experience.
• Conduct pre-shift meetings and communicate daily priorities, menu updates, and operational goals.
• Coach, train, and develop team members through ongoing feedback and leadership.
• Support recruitment, onboarding, and performance management initiatives within the department.
• Collaborate closely with Culinary, Stewarding, Purchasing, and other hotel departments to ensure operational success.
• Monitor labor productivity, staffing levels, and scheduling requirements.
• Ensure compliance with food safety, sanitation, health, and workplace safety standards.
• Support inventory controls, beverage management, and cost-conscious operational practices.
• Identify opportunities to increase guest satisfaction, revenue generation, and team engagement.
• Assist with administrative responsibilities, reporting, payroll support, and departmental documentation as needed.

What You'll Bring

• Previous leadership experience within restaurants, luxury hotels, lifestyle hospitality brands, or high-volume food and beverage operations.
• Proven experience supervising teams and delivering exceptional guest service.
• Strong understanding of restaurant operations, food and beverage service standards, and guest experience management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to lead effectively in a fast-paced and dynamic environment.
• Strong organizational skills with attention to detail and operational follow-through.
• Experience handling guest feedback and service recovery situations.
• Knowledge of food safety, sanitation, and regulatory standards.
• Experience with POS systems, reservation platforms, and restaurant management tools is preferred.
• Fluency in English and Spanish.
• A charismatic, energetic, and people-focused leadership style that feels right at home at The Standard.

If you're ready to inspire teams, create memorable dining experiences, and help shape one of the city's most exciting hospitality destinations, we'd love to hear from you.