Resort Host (Night Shift) - Amanvari

Aman; Baja California Sur; On-site; MXN 180,000 - 240,000; Full time

Job summary

Amanvari is seeking a Resort Host – Night Shift to provide discreet, highly personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort.

A quiet, attentive presence during overnight hours supports the smooth operation of the resort, coordinates with other departments, handles guest requests and contributes to a seamless, restful stay.

Qualifications

• Minimum 3 years in ultra-luxury hospitality or similar role.
• Knowledge of luxury service standards and guest expectations.
• Basic understanding of hotel operations, guest charges and financial controls.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and confidently during nighttime operations.
• Strong attention to detail, organization and follow-through.
• Fluent English; additional languages are an advantage.

Responsibilities

• Deliver personalized and anticipatory service throughout the night, recognizing and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing at all times, maintaining discretion, warmth and professionalism.
• Conduct regular nighttime rounds of villas, residences and resort areas, ensuring spaces are in order and prepared.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping and maintenance.
• Prepare and maintain the guest environment for rest according to guest preferences.
• Maintain knowledge of guest preferences and operational information for seamless service continuity.
• Support the Night Audit and overnight financial closing procedures with accurate documentation.
• Verify and reconcile overnight transactions and guest charges, reporting discrepancies promptly.
• Handle unexpected situations calmly with discretion and guest wellbeing in mind.
• Complete a thorough shift handover for the incoming team.

Skills

Night audit

Guest relations

Discretion

Attention to detail

Fluent English

Job description

Location Overview

Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvarirests inharmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.

Role

The Resort Host – Night Shift provides discreet, highly personalized and anticipatory service throughout the night, ensuring that every guest experiences the resort as a true sanctuary of peace, privacy and effortless comfort.

A quiet presence behind the experience, the Resort Host is attentive when needed and discreet when not. Through genuine care, thoughtful anticipation and exceptional attention to detail, this role ensures that every guest’s night is seamless, restful and deeply personal. At the same time, the Resort Host supports the smooth, secure and accurate operation of the resort throughout the overnight hours.

Responsibilities

• Deliver personalized and anticipatory service throughout the night, recognizing and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing at all times, maintaining the highest levels of discretion, warmth and professionalism.
• Conduct regular nighttime rounds of assigned villas, residences and resort areas, ensuring that all spaces are in perfect order, presentation and working condition.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping, maintenance and special arrangements, ensuring seamless follow-through.
• Prepare and maintain the guest environment for rest, ensuring villas and rooms are thoughtfully arranged and prepared according to individual guest preferences.
• Maintain accurate knowledge of guest preferences, requests and relevant operational information, ensuring appropriate communication with the corresponding departments and a seamless continuation of personalized service.
• Support the overnight operational and financial closing process, including the Night Audit, ensuring that guest charges, transactions and required documentation are complete, accurate and properly processed according to established procedures.
• Perform basic verification and reconciliation of overnight transactions and guest charges, identifying and promptly reporting discrepancies, irregularities or missing information to the appropriate department.
• Handle unexpected situations with composure and sound judgment, while maintaining the highest standards of discretion and prioritizing guest wellbeing, privacy, safety and satisfaction.
• Complete a comprehensive shift handover, including relevant guest preferences, requests, financial or operational discrepancies, pending matters and incidents, ensuring seamless continuity of service for the incoming team.

Requirements

• Minimum of 3 years of previous experiencein ultra luxury hospitality, butler service, guest relations, front office or a similar role.
• Understanding of luxury service standards and high-end guest expectations.
• Basic understanding of hotel operations, guest charges and financial controls.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and confidently during nighttime operations.
• Strong attention to detail, organization and follow-through.
• Ability to remain calm, discreet and solution-oriented in unexpected situations.
• Fluent English; additional languages are an advantage.