Resort Host - Amanvari

Aman; México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Amanvari is seeking a ResortHost to deliver highly personalized, discreet service for luxury guests at Amanvari on Mexico’s Eastern Cape. The role anticipates needs and ensures an exceptional lodging experience reflecting the hotel’s luxury standards.

The ResortHost manages room preparation, luggage, personalized experiences, reservations, and special requests, coordinating with departments to ensure exclusive experiences.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or equivalent.
• 2 years of experience in luxury hotel operations.
• Experience managing the area in luxury hotels.
• Fluency in English and Spanish (spoken and written).
• Flexible with schedule changes.

Responsibilities

• Establishes and maintains relationships with guests to deliver memorable experiences.
• Coordinates and conducts in-room check-in and check-out procedures for a seamless arrival/departure.
• Plans, updates, and follows up on guest itineraries, reservations, transportation, excursions, activities, and special requests with relevant departments.
• Addresses and resolves guest complaints, documents incidents, and coordinates corrective actions to ensure satisfaction.
• Develops and coordinates personalized amenities, gifts, celebrations, and special experiences based on guest preferences.
• Inspects guest rooms with Housekeeping to ensure timely cleaning, turndown service, and requests fulfillment.
• Arranges restaurant reservations, in-room dining, spa treatments, and wellness activities with tailored recommendations.
• Maintains guest profiles, reviews accounts, processes charges, and updates records.
• Serves as liaison between guests and hotel departments, ensuring timely execution of requests during peak periods.
• Maintains professional appearance and adheres to brand standards and service procedures while gathering feedback.

Skills

English fluency

Spanish fluency

Guest service

Education

Bachelor’s degree in Business Administration, Hospitality Management, or equivalent

Job description

Location Overview

Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvarirests inharmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.

Role

TheResortHost is responsible for providing highly personalized and discreet service to guests, anticipating their needs, and ensuring an exceptional lodging experience that reflects the hotel’s luxury standards. This role requires attention to detail, proactivity, and outstanding interpersonal skills to create memorable moments and exceed guest expectations.

TheResortHost manages services such as room preparation, luggage assistance, coordination of personalized experiences, activity reservations, fulfillment of special requests, and any other requirements that contribute to guest comfort and satisfaction. They work closely with other departments to ensure smooth service delivery and the provision of consistent and exclusive experiences.

Responsibilities

• Establishes and maintains strong relationships with guests, anticipating their needs, preferences, and expectations to deliver exceptional and memorable experiences.
• Coordinates and conducts in-room check-in and check-out procedures, ensuring compliance with service standards and delivering a seamless, personalized arrival and departure experience.
• Plans, updates, and follows up on guest itineraries, reservations, transportation, excursions, activities, and special requests in collaboration with the relevant departments.
• Addresses and resolves guest complaints, documents incidents, follows up on feedback, and coordinates corrective actions to ensure guest satisfaction and service recovery.
• Develops and coordinates personalized amenities, gifts, celebrations, and special experiences based on guests’ preferences, interests, and special occasions.
• Inspects guest rooms before and during stays, coordinating with Housekeeping to ensure timely room cleaning, turndown service, amenity replenishment, and fulfillment of guest requests.
• Arranges restaurant reservations, in-room dining, spa treatments, and wellness activities, providing tailored recommendations based on guests’ preferences, dietary restrictions, and allergies.
• Maintains accurate and up-to-date guest profiles, preferences, and special requests in the hotel systems, reviews guest accounts, processes charges and payments, and makes necessary adjustments.
• Serves as the primary liaison between guests and hotel departments, ensuring the timely execution of requests and providing front desk support during peak periods.
• Maintains a professional appearance and consistently adheres to brand standards, departmental policies, and service procedures while gathering guest feedback and participating in initiatives to improve service quality and operational performance.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or equivalent.
• 2 years of previous experience in the position within luxury hotel operations.
• Experience managing the area in luxury hotels.
• Fluency in spoken and written English and Spanish.
• Flexibility with work schedule changes.