Night Shift Resort Host - Discreet Luxury Concierge

AMAN Group Sarl; Cabo San Lucas; Presencial; MXN 240.000 - 300.000; Jornada completa

Descripción de la vacante

Amanvari in Cabo San Lucas seeks a Resort Host – Night Shift to deliver discreet, personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort. The role supports overnight operations and Night Audit with meticulous attention to detail and flawless discretion.

You will conduct nighttime rounds, respond to guest requests, coordinate amenities, in-room dining, transportation and housekeeping, while protecting privacy and

Formación

• Minimum of 3 years of experience in ultra-luxury hospitality or related guest services.
• Understanding of luxury service standards and high-end guest expectations.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently during nighttime operations.
• Fluent English; additional languages are an advantage.

Responsabilidades

• Deliver personalized and anticipatory service throughout the night, recognizing and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing at all times, maintaining discretion and professionalism.
• Conduct regular nighttime rounds of villas, residences and resort areas, ensuring spaces are in perfect order and ready for guests.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping and special arrangements.
• Prepare and maintain the guest environment for rest, with rooms arranged per guest preferences.
• Maintain knowledge of guest preferences and communicate with departments to ensure seamless service.
• Support the overnight operations and financial closing processes, including Night Audit, ensuring documentation is complete.
• Complete a comprehensive shift handover for incoming team.

Conocimientos

Fluent English

Night audit understanding

Hospitality experience

Discretion and guest privacy

Descripción del empleo

Amanvari in Cabo San Lucas seeks a Resort Host – Night Shift to deliver discreet, personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort. The role supports overnight operations and Night Audit with meticulous attention to detail and flawless discretion.

You will conduct nighttime rounds, respond to guest requests, coordinate amenities, in-room dining, transportation and housekeeping, while protecting privacy and