Night Concierge for Ultra-Luxury Resort

Aman; Baja California Sur; On-site; MXN 180,000 - 240,000; Full time

Job summary

Amanvari is seeking a Resort Host – Night Shift to provide discreet, highly personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort.

A quiet, attentive presence during overnight hours supports the smooth operation of the resort, coordinates with other departments, handles guest requests and contributes to a seamless, restful stay.

Qualifications

• Minimum 3 years in ultra-luxury hospitality or similar role.
• Knowledge of luxury service standards and guest expectations.
• Basic understanding of hotel operations, guest charges and financial controls.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and confidently during nighttime operations.
• Strong attention to detail, organization and follow-through.
• Fluent English; additional languages are an advantage.

Responsibilities

• Deliver personalized and anticipatory service throughout the night, recognizing and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing at all times, maintaining discretion, warmth and professionalism.
• Conduct regular nighttime rounds of villas, residences and resort areas, ensuring spaces are in order and prepared.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping and maintenance.
• Prepare and maintain the guest environment for rest according to guest preferences.
• Maintain knowledge of guest preferences and operational information for seamless service continuity.
• Support the Night Audit and overnight financial closing procedures with accurate documentation.
• Verify and reconcile overnight transactions and guest charges, reporting discrepancies promptly.
• Handle unexpected situations calmly with discretion and guest wellbeing in mind.
• Complete a thorough shift handover for the incoming team.

Skills

Night audit

Guest relations

Discretion

Attention to detail

Fluent English

Job description

Amanvari is seeking a Resort Host – Night Shift to provide discreet, highly personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort.

A quiet, attentive presence during overnight hours supports the smooth operation of the resort, coordinates with other departments, handles guest requests and contributes to a seamless, restful stay.