Reservations Coordinator

Alila Mayakoba; Solidaridad; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Alila Mayakoba in Riviera Maya is seeking a Reservations Coordinator to oversee daily reservation operations while upholding luxury hospitality standards. You will manage guest room bookings, communicate with guests and luxury travel agencies, and handle payments with precision.

Eligible candidates are fluent in Spanish and English, possess strong organizational skills, and bring a proactive, guest-centric approach.

Formación

• Professional, personalized and engaging luxury service required.
• Fluent and confident communication in both Spanish and English.
• Proactive approach to guest service and problem-solving.
• Organizational skills, and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.

Responsabilidades

• Oversee daily operations of reservations department and ensure exceptional guest service.
• Manage guest room bookings and coordinate with guests and luxury travel agencies.
• Process payments and coordinate group block reservations.
• Align with the hotel’s standards of luxury and hospitality.

Conocimientos

Luxury service

Bilingual Spanish-English

Guest communications

Organizational skills

Problem solving

Concierge mindset

Descripción del empleo

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies - especially luxury consortia to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality.

Qualifications

• Professional, personalized and engaging luxury service required
• Fluent and confident communication skills in both Spanish and English.
• Proactive approach to guest service and problem-solving
• Oganizational skills, and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.