Reservations Coordinator

Alila Hotels; Calderitas; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Alila Mayakoba in Quintana Roo, Mexico seeks a Reservations Coordinator to manage daily operations of the reservations department, ensuring exceptional service and efficient handling of all requests. You will handle guest room bookings, liaise with guests and travel agencies—including luxury consortia—and coordinate payments and group blocks.

The role emphasizes luxury hospitality standards, proactive guest service, and strong organizational skills in a high-end environment.

Formación

• Professional, personalized and engaging luxury service required.
• Fluent and confident communication in Spanish and English.
• Proactive approach to guest service and problem-solving.
• Organizational skills and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.

Responsabilidades

• Manage guest room bookings and reservations.
• Communicate with guests and travel agencies, especially luxury consortia.
• Process payments for reservations and related services.
• Coordinate group block reservations and special events.
• Ensure adherence to Alila Mayakoba's luxury standards and service levels.

Conocimientos

Luxury service

Bilingual SP/EN

Guest service

Organizational skills

Luxury consortia experience

Descripción del empleo

Summary

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality.

Organization- Alila Mayakoba

Summary

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality.

Qualifications

• Professional, personalized and engaging luxury service required
• Fluent and confident communication skills in both Spanish and English.
• Proactive approach to guest service and problem-solving
• Oganizational skills, and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.