Asesor de Servicio al Cliente Premium

Placements24; Tuxtla Gutiérrez; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Hybrid work model

Job summary

WhatJobs Direct in Tuxtla Gutiérrez, Chiapas, seeks a Premium Customer Service Advisor to deliver high-touch support for a discerning client base. You will manage complex inquiries, tailor solutions, and ensure a seamless, positive experience for every premium customer in a hybrid work environment.

The role requires outstanding Spanish communication, discretion with sensitive information, and proficiency with CRM software.

Qualifications

• Proven experience in customer service, preferably in a premium or VIP client-facing role.
• Excellent Spanish communication and interpersonal skills.
• Proficient with CRM systems and customer service software.

Responsibilities

• Provide high-touch customer service to a dedicated portfolio of premium clients.
• Address and resolve complex customer issues with urgency and professionalism.
• Act as a primary point of contact for premium clients, building strong relationships.
• Proactively identify client needs and anticipate potential issues.
• Collaborate with internal departments to ensure prompt resolutions.
• Maintain detailed records of client interactions and preferences.
• Contribute to strategies for enhancing the premium customer experience.
• Uphold the brand's reputation for excellence.

Skills

Customer service

Premium service

Spanish (native)

CRM

Communication

Problem-solving

Education

Bachelor's degree

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking a highly professional and customer-focused Premium Customer Service Advisor to join their team in Tuxtla Gutiérrez, Chiapas . This role is designed for individuals who excel at providing exceptional, personalized service to a discerning clientele. You will be responsible for managing complex inquiries, offering tailored solutions, and ensuring a seamless and positive experience for every premium customer. This position operates under a hybrid model, offering a blend of essential in-office collaboration and the flexibility of remote work. The ideal candidate will possess outstanding communication skills, a proactive approach, and a commitment to upholding the highest standards of service.

Key Responsibilities

• Provide high-touch customer service to a dedicated portfolio of premium clients.
• Address and resolve complex customer issues with urgency and professionalism.
• Act as a primary point of contact for premium clients, building strong relationships.
• Proactively identify client needs and anticipate potential issues.
• Collaborate with internal departments to ensure prompt and satisfactory resolutions.
• Maintain detailed and accurate records of client interactions and preferences.
• Contribute to strategies for enhancing the premium customer experience.
• Uphold the brand's reputation for excellence and personalized service.

Requirements

• Proven experience in customer service, preferably in a premium or VIP client-facing role.
• Exceptional communication, interpersonal, and problem-solving skills in Spanish.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficiency with CRM systems and customer service software.
• Experience working in a hybrid environment, balancing office and remote duties.
• Strong organizational skills and meticulous attention to detail.
• Bachelor's degree in a relevant field is preferred.
• A polished and professional demeanor.

Benefits

• Our client offers a competitive salary and an attractive benefits package for this hybrid role in Tuxtla Gutiérrez, Chiapas .
• Benefits include comprehensive health insurance, generous paid time off, and opportunities for professional development and career advancement.
• The hybrid work model provides an excellent work-life balance.
• We foster a supportive and collaborative team environment where you can grow your skills and make a significant impact.
• Join a company dedicated to delivering unparalleled service and creating lasting relationships with its valued clients.