Remote U.S. Tax Return Specialist (Mexico-Based)

Programming.com; Xico; Remote; MXN 300,000 - 500,000; Full time

Job summary

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and deliver excellent customer service. This remote role requires hands-on experience and strong knowledge of U.S. taxation.

You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required. Fluency in English and timely response are essential.

Qualifications

• Experience in U.S. individual income tax (Form 1040).
• Strong knowledge of U.S. taxation and tax software proficiency.

Responsibilities

• Handle customer inquiries via video, phone, and chat.
• Maintain accurate tax records and documentation.
• Assist with tax software (Lacerte, ProSeries, Drake, UltraTax).

Skills

US tax knowledge

Customer service

Communication

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and provide exceptional customer service. This remote role requires hands‑on experience and strong knowledge of U.S. taxation. You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.