Remote U.S. Tax Return Specialist (1040) – Mexico-based

Programming.com; Texcoco de Mora; Remote; MXN 240,000 - 480,000; Full time

Job summary

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and deliver exceptional customer service in a fully remote capacity. This role requires hands-on experience and strong knowledge of U.S.

taxation. You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.

Qualifications

• Minimum hands-on experience with US individual income tax (Form 1040).
• Strong knowledge of US taxation and tax return preparation best practices.
• Experience supporting clients via video, phone, and chat.
• Familiar with tax software Lacerte, ProSeries, Drake, or UltraTax.

Responsibilities

• Answer customer inquiries via video, phone, and chat.
• Maintain accurate client records and documentation.
• Assist clients with tax software usage and navigation.

Skills

US taxation knowledge

Customer service

Remote communication

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and deliver exceptional customer service. This remote role requires hands‑on experience and strong knowledge of U.S. taxation.

You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.