Remote Travel Concierge & Support Specialist

manatal-264

Cancún

Remote

MXN 495,000 - 849,000

Full time

14 days+

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Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry?l/

Supportive team culture with ongoing培训

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

This remote role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and exceptional customer experiences.

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or related fields.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new booking platforms.
Reliable, proactive, and able to manage multiple client requests.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after travel to ensure a positive experience
Address client concerns with empathy, professionalism, and solution-oriented thinking
Maintain accurate documentation and update booking systems as required