Remote Travel Client Concierge & Support Specialist

manatal-264; Ciudad Juárez; Remote; MXN 619,000 - 973,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients at every stage of their travel journey. This 100% remote role requires a detail‑oriented, service‑driven individual passionate about travel and exceptional customer experiences.

Responsibilities include handling inquiries, bookings, changes, and post-trip follow-ups, while maintaining accurate booking records and providing expert destination information.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or related field.
• Strong organizational skills and attention to detail.
• Comfortable using booking platforms and learning new tech.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savviness

Reliability

Proactivity

Travel interest

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients at every stage of their travel journey. This 100% remote role requires a detail‑oriented, service‑driven individual passionate about travel and exceptional customer experiences.

Responsibilities include handling inquiries, bookings, changes, and post-trip follow-ups, while maintaining accurate booking records and providing expert destination information.