Remote Travel Concierge & Client Experience Pro

Manatal; Ciudad Juárez; A distancia; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Travel perks and discounts

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to assist clients through every stage of their travel journey. You will act as the primary contact from initial booking to post-trip follow-up, ensuring a personalized, high-quality experience.

Ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences in a remote work setting.

Formación

• Excellent verbal and written communication.
• Experience in travel/hospitality customer service.
• Detail-oriented with strong organization.
• Comfortable learning new booking systems.
• Reliable and proactive with multi-tasking.
• Passion for travel and helping clients.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Excellent communication

Customer service experience

Organizational skills

Tech-literate

Travel knowledge

Multitasking

Herramientas

Booking platforms

CRM systems

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to assist clients through every stage of their travel journey. You will act as the primary contact from initial booking to post-trip follow-up, ensuring a personalized, high-quality experience.

Ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences in a remote work setting.