Remote Travel Concierge & Support Specialist

Manatal; Torreón; Remote; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey. This remote role involves handling bookings, changes, and inquiries with a focus on exceptional service and attention to detail.

You will work with luxury and leisure travel, provide destination information, and ensure a seamless customer experience from booking to post-trip follow-up.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel or hospitality preferred.
• Strong organizational skills with attention to detail.
• Comfortable using technology and learning new systems.
• Reliable and able to manage multiple client requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations.
• Provide accurate information on destinations and agency policies.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain documentation and update booking systems.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Tools

Booking platforms

CRM software

Booking systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey. This remote role involves handling bookings, changes, and inquiries with a focus on exceptional service and attention to detail.

You will work with luxury and leisure travel, provide destination information, and ensure a seamless customer experience from booking to post-trip follow-up.