Remote Travel Concierge & Customer Care Pro

Manatal

Cancún

Remote

MXN 507,000 - 905,000

Full time

5 days ago

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Benefits offered by this job

100% remote work environment

Travel perks

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience. You will serve as the trusted point of contact across communication channels, resolving inquiries with empathy and professionalism while maintaining accurate records.

The role is 100% remote, ideal for detail-oriented individuals with a passion for travel and delivering exceptional

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.