Remote Travel Concierge Elevating Client Experiences Growth

Manatal

Mérida

Remote

MXN 201,000 - 335,000

Full time

5 days ago

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Benefits offered by this job

100% remote work environment

Professional growth opportunities

Access to travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be the trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or related fields preferred.
Strong organizational skills and attention to detail.
Comfortable using technology and learning booking platforms.
Reliable, proactive, and able to manage multiple client requests.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate information regarding destinations, requirements, and policies.
Coordinate booking details and confirm itineraries for accuracy and satisfaction.
Follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy and professionalism.
Maintain accurate documentation and update booking systems.