Remote Travel Concierge & Bookings Support

Manatal; León; À distance; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Remote work

Professional growth

Travel perks

Team development

Résumé du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and personalized experience.

In this remote role, you will handle inquiries via phone, email, and messaging; assist with luxury and leisure bookings; provide travel information; and maintain accurate booking records to ensure client satisfaction.

Qualifications

• Excellent verbal and written communication is required.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems/booking platforms.
• Reliable, proactive, and able to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and professionalism.
• Maintain documentation and update booking systems as required.

Connaissances

Verbal & written communication

Customer service

Organization

Technology literacy

Proactivity

Travel passion

Description du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and personalized experience.

In this remote role, you will handle inquiries via phone, email, and messaging; assist with luxury and leisure bookings; provide travel information; and maintain accurate booking records to ensure client satisfaction.