Remote Travel Concierge for Luxury Trips

Manatal; San Luis Potosí; Remote; MXN 688,000 - 977,000; Full time

Benefits offered by this job

100% remote work

Professional growth opportunities

Travel perks & discounts

Supportive team culture

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey, from initial inquiry to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service in travel, hospitality, or service.
• Strong organizational skills and attention to detail.
• Comfortable using new systems and booking platforms.
• Ability to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal & written comms

Customer service exp

Organizational skills

Tech-savvy

Proactive & reliable

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey, from initial inquiry to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.