Remote Telephone Support Specialist

Always Answer, Inc.; Estado de México; Hybrid; MXN 201,000 - 268,000; Full time

Job summary

Always Answer, Inc. is seeking a remote Telephone Service Representative to be the first point of contact for clients. You will answer calls, respond to inquiries, resolve issues, and provide information on behalf of our clients.

Work remotely, independently, reliably, and with excellent communication. This role focuses on service, not sales, and requires adherence to policies with professional phone etiquette.

Qualifications

• Strong attention to detail and commitment to customer satisfaction.
• Minimum typing speed of 25 words per minute.
• Ability to communicate effectively and professionally with clients.
• Drug-free and able to maintain a positive, professional attitude.

Responsibilities

• Handle customer inquiries via phone in a courteous and professional manner.
• Provide accurate information to clients, maintaining a customer-service-driven approach.
• Ensure proper documentation and data entry after each interaction.
• Maintain exceptional attendance and punctuality.
• Uphold professional phone etiquette and a positive attitude.
• Adhere to company policies, including maintaining a drug-free work environment.

Skills

Customer service

Communication

Typing speed 25 wpm

Attention to detail

Job description

Always Answer, Inc. is seeking a remote Telephone Service Representative to be the first point of contact for clients. You will answer calls, respond to inquiries, resolve issues, and provide information on behalf of our clients.

Work remotely, independently, reliably, and with excellent communication. This role focuses on service, not sales, and requires adherence to policies with professional phone etiquette.