Remote Tech Support Specialist – Triage & Resolution

Turnitin; Ciudad de México; A distancia; MXN 300.000 - 450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Coverage

Competitive Paid Time Off

Remote First Culture

Paid Volunteer Time

Retirement Plan with match

Descripción de la vacante

A global education technology company is looking for Technical Support Representatives to provide world-class client support. The successful candidate will solve technical issues, manage queries, and coordinate with global teams. This role requires a Bachelor's degree or equivalent experience in customer support, fluent English, and excellent problem-solving abilities. You will thrive in a fast-paced environment, ensuring optimal system performance for clients. Enjoy a remote-first culture with a focus on personal well-being.

Formación

• Bachelor’s degree or a minimum of 2 years experience working in a customer support role.
• Fluent spoken/written English.
• Excellent computer skills and familiarity with the Internet.

Responsabilidades

• Support the Turnitin product line primarily via email, ensuring problem resolution.
• Triage cases raised with product support to achieve first contact resolution.
• Develop positive customer and cultural relations.

Conocimientos

Customer support experience

Technical problem-solving

Communication skills

Ability to handle multiple tasks

Familiarity with web technologies

Educación

Bachelor’s degree or 2 years experience in customer support

Herramientas

Windows

Mac

Linux

Microsoft Office

Descripción del empleo

A global education technology company is looking for Technical Support Representatives to provide world-class client support. The successful candidate will solve technical issues, manage queries, and coordinate with global teams. This role requires a Bachelor's degree or equivalent experience in customer support, fluent English, and excellent problem-solving abilities. You will thrive in a fast-paced environment, ensuring optimal system performance for clients. Enjoy a remote-first culture with a focus on personal well-being.