IT Support Specialist: Windows & Mac Troubleshooter

TaskUs; Puebla de Zaragoza; Presencial; MXN 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Comprehensive benefits packages

Opportunities for professional growth

Descripción de la vacante

A digital services provider is seeking an IT Support Specialist to offer technical support for hardware and software issues, ensuring computer systems function smoothly. The ideal candidate will have a bachelor's degree in computer science and proven experience in tech support. Key responsibilities include troubleshooting, setup for new hires, and security maintenance. This role is vital for enabling employees' efficiency and success. Join the company to experience its People First culture.

Formación

• Proven experience in providing technical support and troubleshooting for computer systems.
• Strong knowledge of operating systems such as Windows and macOS.
• Excellent communication and customer service skills to assist end-users.

Responsabilidades

• Provide assistance and technical support for hardware and software issues.
• Set up hardware with appropriate software for new hires.
• Ensure computer systems and networks are operating effectively.

Conocimientos

Technical support

Customer service skills

Communication

Troubleshooting

Educación

Bachelor's degree in computer science or related field

Herramientas

VMWare Workspace One

Cortex XDR

Service now ticketing

ITIL principles

Descripción del empleo

A digital services provider is seeking an IT Support Specialist to offer technical support for hardware and software issues, ensuring computer systems function smoothly. The ideal candidate will have a bachelor's degree in computer science and proven experience in tech support. Key responsibilities include troubleshooting, setup for new hires, and security maintenance. This role is vital for enabling employees' efficiency and success. Join the company to experience its People First culture.