Remote L2 Technical Support Consultant

SupportYourApp; Región Centro; Remote; MXN 671,000 - 1,118,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Inclusive international environment

Compensation in USD

Referral rewards

Respectful leadership and development

Job summary

SupportYourApp is seeking an L2 Technical Support Consultant to deliver high-quality technical support across our global client base. You will triage incidents, diagnose issues, and provide solutions via email, phone, and chat from your home office.

Strong emphasis on English proficiency, hardware knowledge, and effective escalation processes is required. You will join a multicultural, multilingual environment with international clients and flexible remote work options.

Qualifications

• Excellent English communication skills at C1 level for spoken and written.
• 1–2 years of demonstrated experience in technical support roles.
• Hands-on experience with Windows and Linux operating systems, CLI/terminal management.
• Hands-on experience diagnosing, troubleshooting, and resolving hardware-related issues.
• Strong understanding of hardware/software interactions and system logs analysis.

Responsibilities

• Deliver technical support via email, phone, and chat.
• Take ownership of customer issues and triage them as needed.
• Analyze inquiries containing technical issues or feedback and resolve them.
• Escalate to internal teams with clear documentation and SLAs.
• Maintain accurate records of failures, maintenance activities, and bugs.

Skills

English (C1)

Technical Support

Windows CLI

Linux CLI

Hardware troubleshooting

Log analysis

Customer focus

Job description

SupportYourApp is seeking an L2 Technical Support Consultant to deliver high-quality technical support across our global client base. You will triage incidents, diagnose issues, and provide solutions via email, phone, and chat from your home office.

Strong emphasis on English proficiency, hardware knowledge, and effective escalation processes is required. You will join a multicultural, multilingual environment with international clients and flexible remote work options.