Remote Customer Support Specialist - Spanish

Echelon Risk + Cyber; Xico; Remote; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health insurance

Dental insurance

Vision insurance

Career development

Remote work culture

Work from home

Job summary

Our client, Echelon Risk + Cyber, is seeking a diligent Customer Support Associate for a fully remote role based in Mexico. You will handle inquiries via email, phone, and chat, delivering accurate information and effective solutions while maintaining documentation in the CRM system.

The ideal candidate has experience in customer support, excellent Spanish communication, and the ability to work independently in a remote setting.

Qualifications

• Previous experience in a customer support role.
• Excellent verbal and written communication in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem-solving and customer-centric approach.
• Ability to work independently in a remote setting.
• High school diploma or equivalent; college degree is advantageous.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

College degree (advantage)

Tools

CRM software

Job description

Our client, Echelon Risk + Cyber, is seeking a diligent Customer Support Associate for a fully remote role based in Mexico. You will handle inquiries via email, phone, and chat, delivering accurate information and effective solutions while maintaining documentation in the CRM system.

The ideal candidate has experience in customer support, excellent Spanish communication, and the ability to work independently in a remote setting.