Customer Success Manager - Mexico: Growth & Retention

Gomotive; México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Motive seeks a Customer Success Manager for Mexico to report to the Director, Customer Success, and be the face of Motive to customers within Mexico. You ensure customers realize value, drive adoption, and guide best practices across the lifecycle while collaborating with cross-functional teams to resolve issues.

Responsibilities include owning a book of business for expansion, renewals, and customer satisfaction; guiding internal processes; and working with Sales and Implementation to ensure a

Formación

• 3+ years in a customer-facing role.

Responsabilidades

• Own a book of business with existing customers for expansion and renewals.
• Ensure consistent retention of revenue and renewal of all accounts.
• Own adoption, training, and development of best practices.
• Maintain high levels of customer satisfaction and nurture client health.
• Identify paths for the customer to realize value from the Motive platform.
• Help customers navigate internal processes, including support tickets.
• Help customers escalate support issues correctly if needed.
• Handle a large volume of email, chat, and phone conversations.
• Work with the sales team and Implementation Consultants to ensure a seamless handoff.

Conocimientos

Customer-facing

CSM experience

Bilingual English/Spanish

Renewals ownership

Relationship building

Account management

Descripción del empleo

Motive seeks a Customer Success Manager for Mexico to report to the Director, Customer Success, and be the face of Motive to customers within Mexico. You ensure customers realize value, drive adoption, and guide best practices across the lifecycle while collaborating with cross-functional teams to resolve issues.

Responsibilities include owning a book of business for expansion, renewals, and customer satisfaction; guiding internal processes; and working with Sales and Implementation to ensure a