Remote ServiceNow Developer: Order Management (OM/SOM)

Zaelab; Mexico; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Unlimited Vacation/PTO

Full Health Benefits and 401k Fixed %

Fully remote and distributed teams

Paid Parental Leave

Ongoing training and education

0% Bureaucracy Culture

Job summary

Zaelab is seeking a ServiceNow Developer to join our growing ServiceNow practice. This role will configure and support ServiceNow solutions for order management, order orchestration, fulfillment, and customer-facing processes.

Ideal candidates have experience in OM/SOM, TSM, CSM, and related products, plus a strong background in Agile delivery and stakeholder collaboration. We offer fully remote work and a supportive, distributed team environment.

Qualifications

• 3+ years of hands-on ServiceNow configuration or development experience.
• Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
• Experience working directly with business stakeholders to translate requirements into technical solutions.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience working within Agile delivery environments.
• Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
• Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
• Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
• Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

Responsibilities

• Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
• Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
• Support implementations and enhancements involving OM, SOM, TSM, and CSM products.
• Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
• Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
• Participate in requirements gathering, solution design, testing, deployment, and production support activities.
• Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
• Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
• Create and maintain technical documentation for configurations, integrations, and processes.

Skills

ServiceNow configuration

Agile delivery

Requirements translation

Stakeholder collaboration

Tools

Flow Designer

Workflows

UI policies

Client scripts

Platform configuration

Job description

Zaelab is seeking a ServiceNow Developer to join our growing ServiceNow practice. This role will configure and support ServiceNow solutions for order management, order orchestration, fulfillment, and customer-facing processes.

Ideal candidates have experience in OM/SOM, TSM, CSM, and related products, plus a strong background in Agile delivery and stakeholder collaboration. We offer fully remote work and a supportive, distributed team environment.