Senior ServiceNow Order Management Architect - Remote

Zaelab; México; Remote; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited PTO

Remote work and distributed teams

Paid parental leave

Training and education opportunities

Low-bureaucracy culture

Job summary

Zaelab is seeking a Digital Consulting Architect to lead the architecture, design, and delivery of ServiceNow Order Management solutions for enterprise clients. You will translate complex business requirements into scalable OM designs and drive value across sales, fulfillment, and operations.

You’ll serve as a trusted advisor, collaborating with delivery, pre-sales, and practice teams while guiding governance and accelerators to optimize order lifecycles.

Qualifications

• 7+ years of ServiceNow implementation experience with 3+ years in Order Management architecture and delivery.
• Proven ability to design and deploy OM solutions including order decomposition, catalog integration, and fulfillment orchestration.
• Strong knowledge of ServiceNow platform fundamentals: Flow Designer, IntegrationHub, Service Catalog, CMDB, and Scripted APIs.
• Experience integrating ServiceNow OM with CRM/ERP/billing systems; familiarity with telecom CSP environments is a bonus.

Responsibilities

• Lead end-to-end architecture and design of ServiceNow Order Management solutions aligned to client needs.
• Facilitate discovery workshops to translate requirements into scalable OM design patterns.
• Oversee configuration of OM modules, decomposition rules, fulfillment tasks, SLAs, and catalog-driven flows.
• Define integration strategies between OM and external systems via REST/SOAP and IntegrationHub.
• Provide hands-on technical leadership to development teams and enforce platform governance.
• Engage stakeholders and communicate design decisions clearly to technical and business audiences.

Skills

ServiceNow OM

Order Management

Solution Architecture

Integration Design

REST/SOAP APIs

Leadership

Client-facing

Communication

Education

ServiceNow CIS or CAA preferred

Tools

Flow Designer

IntegrationHub

Service Catalog

CMDB

scripted APIs

Job description

Zaelab is seeking a Digital Consulting Architect to lead the architecture, design, and delivery of ServiceNow Order Management solutions for enterprise clients. You will translate complex business requirements into scalable OM designs and drive value across sales, fulfillment, and operations.

You’ll serve as a trusted advisor, collaborating with delivery, pre-sales, and practice teams while guiding governance and accelerators to optimize order lifecycles.