Senior ServiceNow Order Management Architect (Remote)

Zaelab; Ciudad de México; Remote; MXN 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Unlimited Vacation/PTO

Full Health Benefits and 401k Fixed %

Fully remote and distributed teams

Paid Parental Leave

Ongoing training and education

0% Bureaucracy Culture - Focus is on +

Job summary

Zaelab seeks a Digital Consulting Architect to lead the architecture, design, and delivery of ServiceNow Order Management for enterprise clients. You will translate complex requirements into scalable OM designs, guiding teams and aligning with client business needs.

Role emphasizes hands-on leadership, integration design, and governance across delivery, pre-sales, and practice teams in a fast-paced consulting environment. Fully remote with global client engagements.

Qualifications

• 7+ years of experience in ServiceNow implementation with focus on Order Management architecture.
• Design and delivery of ServiceNow OM solutions including order decomposition and fulfillment orchestration.
• Experience with Flow Designer, IntegrationHub, Service Catalog, and CMDB fundamentals.
• Experience integrating ServiceNow OM with CRM/ERP/billing systems.
• CIS or CAA designation preferred

Responsibilities

• Lead end-to-end architecture and design of ServiceNow Order Management solutions.
• Facilitate discovery workshops and translate requirements into OM design patterns.
• Oversee configuration of OM modules including order decomposition rules and SLA management
• Define integration strategies with external systems via REST/SOAP APIs and IntegrationHub
• Provide hands-on technical leadership to development teams and ensure governance
• Engage with client architects and stakeholders to communicate design decisions
• Identify opportunities to optimize order lifecycle and contribute reusable accelerators

Tools

ServiceNow

Flow Designer

IntegrationHub

Service Catalog

CMDB

REST/SOAP APIs

APIs

CRM integration

ERP integration

SLA management

Job description

Zaelab seeks a Digital Consulting Architect to lead the architecture, design, and delivery of ServiceNow Order Management for enterprise clients. You will translate complex requirements into scalable OM designs, guiding teams and aligning with client business needs.

Role emphasizes hands-on leadership, integration design, and governance across delivery, pre-sales, and practice teams in a fast-paced consulting environment. Fully remote with global client engagements.