Lead Remote ServiceNow Order Management Architect

Zaelab; Mexico; Remote; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited Vacation/PTO

Full health benefits

Remote and distributed teams

Training opportunities

0% Bureaucracy culture

Job summary

Zaelab is seeking a Digital Consulting Architect to lead ServiceNow Order Management architecture for enterprise clients. Translate complex requirements into scalable OM designs, and guide cross-functional delivery teams to successful outcomes.

The role is fully remote, collaborating with internal delivery, pre-sales, and practice teams to optimize order lifecycles and accelerate platform value.

Qualifications

• 7+ years of ServiceNow implementation experience, with 3+ years in OM architecture.
• Experience designing and deploying ServiceNow OM solutions including order decomposition, catalog integration, and fulfillment orchestration.
• Strong knowledge of Flow Designer, IntegrationHub, Service Catalog, CMDB, and Scripted APIs.
• Experience integrating ServiceNow OM with CRM platforms and ERP/billing systems.
• Familiarity with Sales OM and handoff to fulfillment OM workflows.
• Experience in telecom or CSP environments with SOM, TM Forum APIs, or BSS/OSS integrations is a bonus.
• CIS or CAA designation preferred.
• Strong communication and stakeholder management skills.
• Ability to work in fast-paced client-facing consulting environment.
• Fully remote and distributed teams.
• Ongoing training and education opportunities.
• 0% Bureaucracy Culture.

Responsibilities

• Lead the end-to-end architecture and design of ServiceNow Order Management solutions.
• Facilitate discovery workshops with client stakeholders to gather requirements.
• Guide configuration of ServiceNow OM modules including order decomposition and fulfillment workflows.
• Define integration strategies between ServiceNow OM and external systems (CRM, ERP, billing).
• Provide hands-on technical leadership to development and configuration teams.
• Act as primary technical contact for client architects and product owners.
• Identify opportunities to optimize order lifecycle processes and contribute accelerators.

Skills

ServiceNow OM

Order Management

Flow Designer

IntegrationHub

Service Catalog

CMDB

APIs (REST/SOAP)

CRM integration

SOM / TM Forum

Client engagement

Tools

Salesforce

ERP systems

Job description

Zaelab is seeking a Digital Consulting Architect to lead ServiceNow Order Management architecture for enterprise clients. Translate complex requirements into scalable OM designs, and guide cross-functional delivery teams to successful outcomes.

The role is fully remote, collaborating with internal delivery, pre-sales, and practice teams to optimize order lifecycles and accelerate platform value.