Remote Service Desk Analyst I (Level 1)

DYOPATH; Monterrey; Presencial; MXN 173.000 - 207.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings cap 13%

Pantry vouchers 9%

Christmas bonus

Vacation days 12

Anniversary bonus

Maternity/Paternity time off

Major medical insurance

Life insurance

Quarterly bonus

Bereavement time off

Ergonomic chair

Internet/electric stipend 250 MXN

Descripción de la vacante

DYOPATH in Mexico is seeking a Service Desk Level 1 Analyst who loves solving technical puzzles and helping users stay productive. You’ll be the first point of contact for desktop, network, and software issues, providing friendly, clear guidance.

The role offers a remote work setup, a 7am-4pm shift, and a pay rate of 17,000 MXN monthly. It emphasizes customer service excellence, teamwork, and opportunities for training and certifications to advance your IT career.

Formación

• High school diploma required; associate or bachelor’s in CS preferred.
• HDI SCA, ITIL Foundation, Microsoft 365 Fundamentals certifications pursued or in progress.
• 1–2 years in a technical support or service desk role; strong customer service essential.

Responsabilidades

• Be the first contact for tech support via phone, email, and chat.
• Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
• Log interactions in the ticketing system and escalate when needed.
• Ensure timely resolution and deliver exceptional customer service; follow up with users.
• Pursue training and certifications; participate in projects to improve service delivery.

Conocimientos

Customer service

Problem solving

Communication

Multitasking

Educación

Associate degree in Computer Science

Bachelor's degree in Computer Science

High school diploma

Herramientas

Windows OS

Microsoft Office

Basic network troubleshooting

Descripción del empleo

DYOPATH in Mexico is seeking a Service Desk Level 1 Analyst who loves solving technical puzzles and helping users stay productive. You’ll be the first point of contact for desktop, network, and software issues, providing friendly, clear guidance.

The role offers a remote work setup, a 7am-4pm shift, and a pay rate of 17,000 MXN monthly. It emphasizes customer service excellence, teamwork, and opportunities for training and certifications to advance your IT career.