IT Service Desk Analyst — 24x7 Support | Portuguese/English

Wipro; Región Centro; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

A modern digital transformation partner is seeking an IT Service Desk professional in Jalisco, Mexico. This role involves providing first-line technical support while maintaining high customer service standards. Candidates should have 1-3 years of experience, strong troubleshooting skills, and be comfortable working in a 24/7 environment. Proficiency in both Portuguese and English is required. This is an opportunity to work with cutting-edge services in a flexible and empowering environment.

Formación

• 1-3 years of IT Service Desk experience is required.
• Ability to work in a 24 x 7 environment.

Responsabilidades

• Provide 1st line technical support across various channels.
• Maintain high customer service standards for support queries.
• Take ownership and be proactive in resolving user issues.
• Log and categorize incidents in the CRM tool.
• Refer to a knowledge base for resolutions.

Conocimientos

IT Service Desk experience

SOP based SAP L1 functional support

ServiceNow experience

Excellent telephone etiquette

Customer service skills

Troubleshooting skills

Understanding of ITIL framework

Good communication skills

Time management skills

Herramientas

ServiceNow

Descripción del empleo

A modern digital transformation partner is seeking an IT Service Desk professional in Jalisco, Mexico. This role involves providing first-line technical support while maintaining high customer service standards. Candidates should have 1-3 years of experience, strong troubleshooting skills, and be comfortable working in a 24/7 environment. Proficiency in both Portuguese and English is required. This is an opportunity to work with cutting-edge services in a flexible and empowering environment.