Remote Senior Administrative & Client Services Assistant

Willis Towers Watson; Ciudad de México; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

Willis Towers Watson is seeking a Business Support Senior Assistant to provide administrative and client service support, including calendaring, meeting support, travel management, and expense processing. You will help prepare reports, contracting documents, and deliverables, while maintaining a proactive, professional client-facing approach.

The role emphasizes strong MS Office skills, asynchronous remote work, and the ability to multi-task and meet tight deadlines as part of a collaborative

Qualifications

• 5+ years’ experience providing administrative support
• Experience with calendaring, expense, travel, and client life cycle support
• Strong technical skills in MS Office (Outlook, Word, PowerPoint, Excel and Foxit)
• Excellent verbal and written communication English skills
• Comfortable with a predominately remote working environment
• Committed to learning and providing exceptional client service
• Comfortable multi-tasking and working independently, as well as part of a team
• Experienced in producing consistently high-quality results under tight deadlines
• Would describe yourself as: organized, detail-oriented, resourceful and proactive
• Possess a strong sense of professionalism and maturity

Responsibilities

• Communicate with various colleagues daily
• Support consultants and teams with the development of reports, marketing materials and contracting documents, within agreed upon timelines
• Coordinate complex scheduling and travel arrangements, expense reporting in Oracle
• Provide project setup and maintenance support (including project set-up and contract administration, file maintenance, etc.)
• Support colleagues with all forms of internal and external client communications as requested (phone, e-mail, meeting set-up, etc.)
• Perform filing, billing, and other support activities
• Generate client/project financial reports
• Support the collaborative team environment by partnering with other administrative staff through workflow, partnership, and teamwork to support all team needs
• Increase efficiency by identifying ways to improve processes
• Special projects as required

Skills

Administrative support

MS Office

English communication

Remote work

Multi-tasking

Professionalism

Client service

Team collaboration

Deadline-driven

Tools

Outlook

Word

PowerPoint

Excel

Foxit

Job description

Willis Towers Watson is seeking a Business Support Senior Assistant to provide administrative and client service support, including calendaring, meeting support, travel management, and expense processing. You will help prepare reports, contracting documents, and deliverables, while maintaining a proactive, professional client-facing approach.

The role emphasizes strong MS Office skills, asynchronous remote work, and the ability to multi-task and meet tight deadlines as part of a collaborative