HRIS Coordinator

SWBC; Monterrey; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

SWBC is seeking a quick-learning, technically oriented specialist to provide stellar customer service to clients and employees. You will support clients across all software solutions while collaborating with a fast-paced team.

The role emphasizes resolving product issues, developing support plans, and understanding Payroll, Time & Labor Management, and HRIS needs. This entry-level position values independent work and strong communication.

Formación

• Bachelor’s Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• Entry level position; proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.
• Ability to assist with complex and customer facing software implementations.
• Ability to work in a fast-paced team environment.
• Excellent communication skills (written and verbal).
• Ability to work independently as well as part of a team.

Responsabilidades

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and resolves product/service issues reported by clients in a timely manner; elevate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Conocimientos

Customer service

Technical aptitude

Team collaboration

Time management

Educación

Bachelor's degree in Business

Descripción del empleo

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

Why you’ll love this role:

In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.

Essential duties include the following:

• Provides clients with telephone and online support.

• Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; elevate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.

• Assists in the development of support plans for clients.

• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.

• Participates in discovery sessions with customers to define requirements.

• Stays up to date on the latest product features, functionality and new releases.

• Acts as a subject matter expert both internally and with customers.

• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Serious candidates will possess the minimum qualifications:

• Bachelor’s Degree in Business or related field from an accredited four-year college or university or equivalent work experience.

• Minimum of two (2) years of experience in customer service.

• This is an entry level position however; the ideal candidate will be proficient with technology.

• Ability to retain information and apply gained knowledge to the next situation.

• Ability to assist with complex and customer facing software implementations.

• Ability to work in a fast-paced team environment.

• Demonstrated ability to troubleshoot technical issues.

• Excellent communication skills (both written and verbal).

• Ability to work independently as well as part of a team.

• Excellent analytical and time management skills.

• Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.

• Proficient in the latest web technologies and working knowledge of various operating systems.

• Able to think strategically and to understand a client’s organizational needs in order to swiftly identify a solution to support these needs.

• Able to work efficiently and manage workload independently.

• Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.

• Sit for long periods of time performing sedentary activities.

• Stand, stoop, and kneel to file for long periods of time.

• Ability to perform repetitive tasks such as typing for long periods.

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com.