HRIS Coordinator

SWBC Mexico; Monterrey; On-site; MXN 201,000 - 268,000; Full time

Job summary

SWBC is seeking a quick-learning, tech-savvy professional to join our Monterrey team. You will provide stellar customer service to clients and employees, handling inquiries with professionalism and efficiency, and you'll collaborate with teammates to resolve issues.

This entry-level role emphasizes rapid learning, strong communication, and the ability to troubleshoot software implementations across Payroll, Time & Labor Management, and HRIS.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of two years in customer service.
• Entry level role but proficient with technology.
• Ability to retain information and apply knowledge to new situations.
• Ability to assist with complex software implementations.
• Ability to work in a fast-paced team environment.
• Demonstrated ability to troubleshoot technical issues.
• Excellent written and verbal communication skills.
• Ability to work independently as well as in a team.
• Strong analytical and time-management skills.
• Excellent organizational skills and multitasking ability.
• Proficient in latest web technologies and operating systems.

Responsibilities

• Provides clients with telephone and online support.
• Analyzes and troubleshoots product/service issues and escalates as needed.
• Assists in developing support plans for clients.
• Engages with prospects and clients to understand Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions to define requirements.
• Keeps up to date on product features and releases.
• Acts as a subject matter expert internally and with customers.
• Contributes to delivery best practices leveraging implementation experience.

Skills

Quick learner

Tech skills

Customer service

Communication

Teamwork

Time management

Troubleshooting

Education

Bachelor's Degree in Business or related field

Job description

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

Why You'll Love This Role

In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.

Essential Duties Include The Following

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escape issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Serious Candidates Will Possess The Minimum Qualifications

• Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• This is an entry level position however; the ideal candidate will be proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.
• Ability to assist with complex and customer facing software implementations.
• Ability to work in a fast-paced team environment.
• Demonstrated ability to troubleshoot technical issues.
• Excellent communication skills (both written and verbal).
• Ability to work independently as well as part of a team.
• Excellent analytical and time management skills.
• Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
• Proficient in the latest web technologies and working knowledge of various operating systems.
• Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
• Able to work efficiently and manage workload independently.
• Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.
• Sit for long periods of time performing sedentary activities.
• Stand, stoop, and kneel to file for long periods of time.
• Ability to perform repetitive tasks such as typing for long periods.

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com.