Remote Customer Success Specialist — Hospitality SaaS

Atomic Hr; Nuevo Laredo; Remote; MXN 724,000 - 1,267,000; Full time

Benefits offered by this job

Remote role

Job summary

Atomic Hr is seeking a proactive Customer Success Specialist to manage a portfolio of parks using a SaaS platform for bookings and reservations. You’ll guide operators, answer questions, and drive adoption to ensure long-term success.

This remote role offers USD compensation based on experience, with growth paths into senior customer success or account management, and the chance to help small outdoor hospitality businesses thrive.

Qualifications

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical comfort levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
• Run check-ins and training sessions to help customers adopt features they aren't using yet
• Help operators adjust their setup as seasons, rates, or site inventory change
• Stay calm and responsive during peak-season rushes, when every booking counts
• Write clear follow-up notes and keep customer records up to date in the CRM
• Turn recurring questions into guides, FAQs, and simple help documentation
• Spot at-risk accounts early and work proactively to keep customers happy
• Share customer feedback and pain points that help product and engineering improve the platform

Skills

Customer-facing experience

SaaS familiarity

English proficiency

Troubleshooting

Tech-savvy

Organizational skills

Communication skills

Job description

Atomic Hr is seeking a proactive Customer Success Specialist to manage a portfolio of parks using a SaaS platform for bookings and reservations. You’ll guide operators, answer questions, and drive adoption to ensure long-term success.

This remote role offers USD compensation based on experience, with growth paths into senior customer success or account management, and the chance to help small outdoor hospitality businesses thrive.